Privacy Policy
Effective date: October 2, 2026
At Cade's Carpet & Floor Care, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our website, ads, online booking, and messages with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and service address when you submit a contact form, fill out a form on one of our Google ads, request a quote, book online, or call or text us.
- Usage Data: Information about your interaction with our website (such as pages visited and time spent on pages) through cookies and analytics tools.
- Device Information: Browser type, operating system, and IP address.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule appointments and send reminders
- Provide customer support
- Improve our website and services
- Send occasional promotional emails or texts (if you opt in)
We do not sell or rent your personal information to third parties.
3. Text Messages (SMS)
If you give us your mobile number, we may text you about your quote, appointment, and service. We only send marketing texts if you have opted in. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
4. Cookies and Tracking
Our website may use cookies to enhance your experience and gather information about how visitors use our site, including Google Analytics and Google Ads. You can control cookie settings in your browser preferences.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Third-Party Services
We use third-party services to run our business, such as Google (Analytics and Ads), Housecall Pro (online booking and scheduling), and GoHighLevel (customer messages and email). These services may collect information in accordance with their own privacy policies.
7. Your Rights
You have the right to:
- Access the personal information we have about you
- Request correction or deletion of your information
- Opt out of receiving marketing communications
To exercise these rights, contact us at:
Email: [email protected]
Phone: (480) 568-6900
8. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Cade's Carpet & Floor Care
Cade Cox
[email protected]
(480) 568-6900